LAST DAYS TO SHOP FOR GUARANTEED HOLIDAY DELIVERY :
- 14k gold and stone items must be ordered by November 26th at 2:00PM EST. These items require 2-4 weeks for production.
- Plain sterling silver - INTERNATIONAL - orders must be placed by December 16th at 11:59PM EST. Ships via DHL Express.
- Plain sterling silver - DOMESTIC USA - FREE shipping - orders must be placed by December 16th at 11:59PM EST.
- Plain sterling silver - DOMESTIC USA - USPS Express - orders must be placed by December 19th at 2:00PM EST.
Shop our READY TO SHIP 14k gold and stone items. With so many options, our gold and stone-set jewelry is typically made-to-order. However, we stock some of our most popular styles. Claim the one you love in time for the Holidays!
We are a small team of three that works with local artisans. Our usual order processing time for in-stock items is 3-5 business days. However, during Black Friday weekend, we may require more time to process your order due to high demand. Please note, order processing time does not include shipping time. Once your shipment is processed you will receive an automatically generated email containing your tracking information. At this time it is not possible to view the status of your order while it is in production.
If an item you wish to purchase on our Custom Necklace Builder is marked as 'SOLD OUT' you can still finalize your order, however your 'SOLD OUT' item may not ship until January 2019. We will notify you within the next business day after your order is received to alert you to your estimated ship date, as well as provide any potential alternatives that may be available.
Backorders may occur quicker than we can update our website. We do our best to keep ample inventory of every style, however we do tend to sell through some items completely during the holiday shopping season. If your item is not in stock we will notify you as quickly as possible with options for your order.
RETURNS & EXCHANGES
We are extending our return/exchange period for the holidays. Plain sterling silver orders purchased between November 22nd - December 24th can be returned or exchanged until January 16th. Returns and exchanges are only accepted on items that are in original, unused quality with proof of purchase and original packaging. You must contact firstname.lastname@example.org for a return authorization number (RA#). Items sent without an RA# will be denied and returned to sender. Gold and stone orders, as well as gift cards, are final sale. International orders are final sale.
We do not gift wrap or include notes on cards, however all of our items ship in beautiful gift boxes ready to be presented to your loved ones!
All orders ship with a packing slip, free of pricing information.
LIVE IN NYC & NEED A NECKLACE ASAP?
Visit the retail store, STORY, in Chelsea to build your necklace at their Custom Necklace Bar. STORY only has plain sterling silver pendants and our thin cable chain in stock; all other components will have to be ordered via our website and will follow our regular processing and shipping procedures. STORY is located at 144 10th Ave @ 19th St.
MORE INFORMATION :
Our business hours are Monday - Friday from 9:00AM - 6:00PM EST. All inquiries will be responded to within 1-2 business days. Inquiries received outside of business hours will be responded to within the next 1-2 business days.